Privacy Policy
Last Updated: January 2026
Willow Arch Leisure ("we", "us", "our", or "Company") operates the willowarchleisure.com website. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website.
Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our site.
Information We Collect
We may collect information about you in a variety of ways. The information we may collect on the site includes:
- Personal Data: Name, email address, telephone number, and other contact details you voluntarily provide when contacting us or signing up for our services.
- Technical Data: Internet Protocol (IP) address, browser type and version, operating system, referral source, pages visited, time and date stamps, and click-through data.
- Cookie Data: Information collected through cookies and similar tracking technologies (see Cookie Policy section).
- Usage Data: Information about how you interact with our website, including affiliate links clicked, time spent on pages, and conversion data.
How We Use Information
We use the information we collect for various purposes, including:
- Analytics and reporting to understand user behaviour and website performance.
- Affiliate tracking and commission calculations for partner casinos.
- Site improvement, optimisation, and personalisation of user experience.
- Communication with you regarding inquiries, support requests, or updates.
- Compliance with legal obligations and fraud prevention.
- Marketing and promotional activities (with your consent where required).
Cookie Policy
Our website uses cookies and similar technologies to enhance your experience. Types of cookies used include:
- Essential Cookies: Required for website functionality.
- Analytics Cookies: Used to understand how visitors interact with our site.
- Affiliate Tracking Cookies: Used to track referrals and commissions from partner casinos.
- Marketing Cookies: Used for advertising and promotional purposes.
You may opt-out of cookies by adjusting your browser settings. However, disabling cookies may affect website functionality. You can also manage cookie preferences through our cookie consent banner.
Third-Party Links
Our website contains links to third-party casino operators and affiliate partners. We are not responsible for the privacy practices of these external websites. We encourage you to review the privacy policies of any third-party site before providing personal information or engaging in gambling activities.
Please note that third-party casinos operate independently and may have different terms, conditions, and privacy practices than our site. Gambling should only be undertaken with licensed operators.
Your Rights
Under UK GDPR and applicable data protection laws, you have the following rights:
- Right of access to your personal data.
- Right to rectification of inaccurate data.
- Right to erasure (right to be forgotten) in certain circumstances.
- Right to restrict processing of your data.
- Right to data portability.
- Right to object to processing.
- Rights related to automated decision-making and profiling.
To exercise any of these rights, please contact us using the details provided in the Contact Us section.
Important: If you are a resident of the United States, additional rights may apply under CCPA or other state privacy laws. Please contact us for clarification on your specific jurisdiction.
Data Retention
We retain personal data for as long as necessary to fulfil the purposes outlined in this Privacy Policy, or as required by law. Typically:
- Contact information and inquiry data: Retained for 2 years or as required by legal obligations.
- Cookie data: Retained according to cookie type (typically 1-2 years).
- Analytics data: Retained for up to 26 months.
- Affiliate tracking data: Retained for 90 days to 12 months.
You may request deletion of your data at any time, subject to legal and contractual obligations.
Contact Us
If you have questions about this Privacy Policy, your personal data, or to exercise your data protection rights, please contact us:
Email: privacy@willowarchleisure.com
We will respond to your request within 30 days (or as required by applicable law).
Disclaimer: This website is for informational purposes only. We do not endorse or encourage gambling. If you are struggling with gambling addiction, please seek help from a qualified professional or organisation such as the National Problem Gambling Clinic or Gamblers Anonymous.